Schooly Privacy Policy

Schooly Education LTD (Schooly), is a company registered in England and Wales with its registered oce and main trading address at 27 Old Gloucester Street, London. We have created a privacy statement to demonstrate our commitment to your privacy when using our website.

This Statement applies to all users of our website and describes how we collect, use, protect, and share your personal information. It incorporates our Terms & Conditions Policy by reference. You can contact us at hello@schooly.help. We may modify this Statement at any time without notice.

Information Collection

a. Personal Information You Provide:

We process personal data as part of our contract with you, governed by our Terms and Conditions. To use our website and services, we require certain personal information, including your name, email, telephone number, postal address, and date of birth. We store details about your communication history, booking requests, status of bookings, booking subjects and levels, results of set-up tests, and recordings of bookings. We also record details of referral codes and promotions. For tutors specifically, we need additional information to process your application. This includes your educational background and qualifications, tutoring subjects, profile picture, CV, prices you charge, availability, gender, verification of awards and classifications claimed, valid ID card, proof of address, clean DBS check (if applicable), and right to work in the UK.

b. Information We Automatically Collect:

We collect some information from all users of the Schooly website to fulfil our contract and provide our services. This includes interactions with our messages, source of visit, page response times, and tutor capacity information. This enables our legitimate interests in providing the site and services.

c. Information We Collect from Third Parties:

We may collect information about you from third parties, including reviews from other Schooly users and identity verification information.
We may also require financial information to process payments or bill
you for services. This includes bank account details for tutors and payment history and payment card details for customers. We will pass
this information to third parties necessary to process transactions with
us, as permitted by law for fraud protection and credit risk reduction.

How Information is Used

We ask for personal information to enhance the quality of our services. The more accurate the information, the better we can respond to your needs. Any personal information held by Schooly will be retained inaccordance with the GDPR, and Schooly is the data controller for allpersonal information collected and received about you when using ourservices.

a. Data Processing to Provide and Improve Schooly Site and Services:

We use your information to fulfil our contract to provide you with theservices you request and related services, including providing ourwebsite, website administration, and security. This includes enabling access to our website, creating an account, enabling tutors to createand promote their profile, facilitating matching between customers andtutors, enabling communication with other users and receiving updates from Schooly, enabling bookings and payments, providing support forcustomers and tutors, and providing photos and videos to create trustand enable better connections between users.
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We also use your information to support our legitimate interests in developing our website and services. This includes technical administration of our website, ensuring quality of service,understanding how our website is functioning for users to informproduct development, preventing fraud, spam, and abusive or inappropriate behaviour, fulfilling our safeguarding and legal obligations, and contacting you when necessary in connection with the services requested by you on our website.

b. Data Processing for Marketing Activities:

We use your information to support our legitimate interests in marketingour website and services. This includes marketing activities to promote our services to registered users, notifying you about upcoming promotions or customer surveys, undertaking impact reporting tounderstand the ecacy of our services, undertaking research to betterunderstand customer interests, and analysing interactions to improve the efficiency of our marketing activities.

c. Direct Marketing:

Schooly may contact you with information or offers relating directly to our website and services. Upon registration, you will receive a welcome email which you cannot opt out of receiving. However, you can unsubscribe from future marketing emails. If you do not opt-out, we may contact you with information or offers regarding products and services such as discounts or exclusive offers. To opt-out, follow the instructions provided in any marketing email we send.

d. Third Party Direct Marketing:

If you have given consent for your personal information to be provided to specific categories of third parties or for Schooly to send you marketing communications from third parties, then we/they may contact you with information or offers regarding their products and services. This may be done by post, telephone, or electronic mail.

e. Opting Out:

If you decide to withdraw your consent to receive communications from or regarding third party goods and services, please emailhello@schooly.help with the subject line “THIRD PARTY UNSUBSCRIBE REQUEST” or similar.

f. Legal Grounds for Processing Personal Data:

The legal grounds under GDPR for processing your personal data are: itis necessary for the performance of a contract with you; it is necessary for our legitimate interests; you have given explicit opt-in consent; we need to comply with a legal obligation; it is needed in the public interest or for official purposes; or it is needed to protect your or someone else’s interests.

Who Else Has Access to This Information?

a. Other Users on the Schooly Site:

Your personal information may be viewed by tutors or clients for the purpose of enabling tutors to deliver their tutoring services and provide information about their services. If you make a request for tutoring services, your personal information will be shared with the tutor. If you submit personal information on our website, it may be accessible by any user who visits our website. If you send a message to another user on our website, Schooly may monitor the content of your message to fulfil our safeguarding obligations and protect our legitimate interests.

b. Third Party Companies and Service Providers:

We use third party companies to provide our services and may need to pass some personal information to them. We minimise the personal information shared as much as possible. The categories of third party providers we share personal data with include analytics providers, sponsors of tutorials, payment providers, communications platforms,marketing platforms, business operations tools, identity verification tools, surveys and research providers, accounting and finance platforms, and customer support platforms.

c. Disclosure of Personal Information in Compliance with Laws:

We may release your personal information when necessary to comply with laws or regulations, assist law enforcement, enforce our terms, or protect the rights, property, or safety of Schooly or others.

d. Transfer of Personal Information Outside of the EEA:

Information Outside of the EEA
We may transfer personal data outside the EEA to countries with less strict data protection laws. We’ll assess the level of protection or ensure appropriate safeguards are in place. You have a right to contact us for information on measures we’ve put in place when transferring your information outside the EEA.

e. Other Sites/Third Party Vendors:

Our website may contain links to other websites. Schooly is not responsible for the privacy practices or policies of these websites or fortheir content. You should carefully read and understand their privacy policies independently.

How We Protect Your Information

We value your privacy and protection of personal information. However, email messages sent over the internet are not encrypted and not secure. We cannot ensure or warrant the security of information transmitted to us or from our online services.

Complaints or Queries

Schooly values high standards when collecting and using personal information. We take complaints seriously and welcome suggestions for improving our procedures. Requests should be sent to hello@schooly.help.

How Long Do We Keep Your Information For?

We retain personal data only for the duration of your use on our website and platform. Data is held for the period necessary to meet initial collection purposes. After that period or upon request, we delete personal data except where necessary to fulfil regulatory or statutory duties.

Access to and Rectification of Personal Information

Schooly strives to be as open as possible in giving people access to their personal information. You can find out if we hold any personal information about you by making a “subject access request,” normally free of charge, under data protection legislation. If we do hold information about you, we will provide you with a copy of that information unless a legal exception applies. You also have the right to request that any incorrect, incomplete, or changed information we hold about you is updated or removed.

To make a request to exercise either of these rights, please either putthe request in writing addressing it to the address provided below or email us your request to hello@schooly.help with the subject line“Subject Access Request.”

Moving Your Personal Information

If we process your data by automated means where you have eitherprovided us with consent to use your information or where we used the information to perform a contract with you, you have the right to request that we send an electronic copy of the personal data we hold about you to you or another organisation in a structured, commonly used, and machine-readable format. If you would like us to provide, move, copy, or transfer your information in this manner, please let us know by emailing hello@schooly.help.

Deletion of Your Personal Information

You can ask us to delete or remove personal data where there is no good reason for us to continue processing it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing, where you have withdrawn consent for us to process it, where we may have processed your information unlawfully, or where we are required to erase your personal data to comply with local law. To request that we delete your personal data please send an email with the subject line“Personal Data Deletion” to hello@schooly.help.

How You Can Withdraw Your Consent to Us Processing Your Personal Information

You have the right to withdraw any explicit consent you have given us to process your personal data at any time. You can change your consent preferences at any time by updating your account settings or contacting us at hello@schooly.help.

How You Can Restrict or Object to Our Processing Your Personal Information

You can ask us to suspend the way we are using your information in certain scenarios or object to our processing your data where we are relying on a legitimate interest ground and you feel it impacts on your fundamental rights and freedoms, or where we are processing your personal data for direct marketing purposes. In some cases where you object, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms. Please note that if you want us to restrict or stop processing your data, this may impact our ability to provide our services. Any queries or concerns about the way in which your data is being
used can be sent to hello@schooly.help.

Automated Decision Making and Profiling

To provide you with our services, it is necessary for us to conduct profiling and automated decision making on your data. This includes screening applications from prospective tutors, screening user messages sent on our site, compiling metrics for tutors on behaviours and activity on our site, monitoring login activity to determine whether tutor profiles remain active on our site. If you wish to discuss or contest this decision or request that a person is involved in this automated decision, please email hello@schooly.help.

How to Contact Us and Request Information

Requests for information about our statement can be emailed to hello@schooly.help. We keep our statement under regular review.