Table of Contents
Schooly Privacy Policy
Schooly Education LTD (Schooly), is a company registered in England and Wales with its registered oce and main trading address at 27 Old Gloucester Street, London. We have created a privacy statement to demonstrate our commitment to your privacy when using our website.
This Statement applies to all users of our website and describes how we collect, use, protect, and share your personal information. It incorporates our Terms & Conditions Policy by reference. You can contact us at hello@schooly.help. We may modify this Statement at any time without notice.
Information Collection
a. Personal Information You Provide:
We process personal data as part of our contract with you, governed by
our Terms and Conditions. To use our website and services, we require
certain personal information, including your name, email, telephone
number, postal address, and date of birth. We store details about your
communication history, booking requests, status of bookings, booking
subjects and levels, results of set-up tests, and recordings of bookings.
We also record details of referral codes and promotions.
For tutors specifically, we need additional information to process your
application. This includes your educational background and
qualifications, tutoring subjects, profile picture, CV, prices you charge,
availability, gender, verification of awards and classifications claimed,
valid ID card, proof of address, clean DBS check (if applicable), and right
to work in the UK.
b. Information We Automatically Collect:
We collect some information from all users of the Schooly website to
fulfil our contract and provide our services. This includes interactions
with our messages, source of visit, page response times, and tutor
capacity information. This enables our legitimate interests in providing
the site and services.
c. Information We Collect from Third Parties:
We may collect information about you from third parties, including
reviews from other Schooly users and identity verification information.
We may also require financial information to process payments or bill
you for services. This includes bank account details for tutors and
payment history and payment card details for customers. We will pass
this information to third parties necessary to process transactions with
us, as permitted by law for fraud protection and credit risk reduction.
How Information is Used
We ask for personal information to enhance the quality of our services.
The more accurate the information, the better we can respond to your
needs. Any personal information held by Schooly will be retained in
accordance with the GDPR, and Schooly is the data controller for all
personal information collected and received about you when using our
services.
a. Data Processing to Provide and Improve Schooly Site and Services:
We use your information to fulfil our contract to provide you with the
services you request and related services, including providing our
website, website administration, and security. This includes enabling
access to our website, creating an account, enabling tutors to create
and promote their profile, facilitating matching between customers and
tutors, enabling communication with other users and receiving updates
from Schooly, enabling bookings and payments, providing support for
customers and tutors, and providing photos and videos to create trust
and enable better connections between users.
We also use your information to support our legitimate interests in
developing our website and services. This includes technical
administration of our website, ensuring quality of service,
understanding how our website is functioning for users to inform
product development, preventing fraud, spam, and abusive or
inappropriate behaviour, fulfilling our safeguarding and legal
obligations, and contacting you when necessary in connection with the
services requested by you on our website.
b. Data Processing for Marketing Activities:
We use your information to support our legitimate interests in marketing
our website and services. This includes marketing activities to promote
our services to registered users, notifying you about upcoming
promotions or customer surveys, undertaking impact reporting to
understand the ecacy of our services, undertaking research to better
understand customer interests, and analysing interactions to improve
the eciency of our marketing activities.
c. Direct Marketing:
Schooly may contact you with information or oers relating directly to
our website and services. Upon registration, you will receive a welcome
email which you cannot opt out of receiving. However, you can
unsubscribe from future marketing emails. If you do not opt-out, we may
contact you with information or oers regarding products and services
such as discounts or exclusive oers. To opt-out, follow the instructions
provided in any marketing email we send.
d. Third Party Direct Marketing:
If you have given consent for your personal information to be provided
to specific categories of third parties or for Schooly to send you
marketing communications from third parties, then we/they may
contact you with information or oers regarding their products and
services. This may be done by post, telephone, or electronic mail.
Opting Out:
If you decide to withdraw your consent to receive communications from
or regarding third party goods and services, please email
hello@schooly.help with the subject line “THIRD PARTY UNSUBSCRIBE
REQUEST” or similar.
e. Legal Grounds for Processing Personal Data:
The legal grounds under GDPR for processing your personal data are: it
is necessary for the performance of a contract with you; it is necessary
for our legitimate interests; you have given explicit opt-in consent; we
need to comply with a legal obligation; it is needed in the public interest
or for ocial purposes; or it is needed to protect your or someone else’s
interests.
Who Else Has Access to This Information?
a. Other Users on the Schooly Site:
Your personal information may be viewed by tutors or clients for the
purpose of enabling tutors to deliver their tutoring services and provide
information about their services.
If you make a request for tutoring services, your personal information
will be shared with the tutor.
If you submit personal information on our website, it may be accessible
by any user who visits our website.
If you send a message to another user on our website, Schooly may
monitor the content of your message to fulfil our safeguarding
obligations and protect our legitimate interests.
b. Third Party Companies and Service Providers:
We use third party companies to provide our services and may need to
pass some personal information to them. We minimise the personal
information shared as much as possible. The categories of third party
providers we share personal data with include analytics providers,
sponsors of tutorials, payment providers, communications platforms,
marketing platforms, business operations tools, identity verification
tools, surveys and research providers, accounting and finance
platforms, and customer support platforms.
c. Disclosure of Personal Information in Compliance with Laws:
We may release your personal information when necessary to comply
with laws or regulations, assist law enforcement, enforce our terms, or
protect the rights, property, or safety of Schooly or others.
d. Transfer of Personal Information Outside of the EEA:
Information Outside of the EEA
We may transfer personal data outside the EEA to countries with less
strict data protection laws. We’ll assess the level of protection or ensure
appropriate safeguards are in place. You have a right to contact us for
information on measures we’ve put in place when transferring your
information outside the EEA.
e. Other Sites/Third Party Vendors:
Our website may contain links to other websites. Schooly is not
responsible for the privacy practices or policies of these websites or for
their content. You should carefully read and understand their privacy
policies independently.
How We Protect Your Information
We value your privacy and protection of personal information. However,
email messages sent over the internet are not encrypted and not
secure. We cannot ensure or warrant the security of information
transmitted to us or from our online services.
Complaints or Queries
Schooly values high standards when collecting and using personal
information. We take complaints seriously and welcome suggestions for
improving our procedures. Requests should be sent to
hello@schooly.help.
How Long Do We Keep Your Information For?
We retain personal data only for the duration of your use on our website
and platform. Data is held for the period necessary to meet initial
collection purposes. After that period or upon request, we delete
personal data except where necessary to fulfil regulatory or statutory
duties.
Access to and Rectification of Personal Information
Schooly strives to be as open as possible in giving people access to
their personal information. You can find out if we hold any personal
information about you by making a “subject access request,” normally
free of charge, under data protection legislation. If we do hold
information about you, we will provide you with a copy of that
information unless a legal exception applies. You also have the right to
request that any incorrect, incomplete, or changed information we hold
about you is updated or removed.
To make a request to exercise either of these rights, please either put
the request in writing addressing it to the address provided below or
email us your request to hello@schooly.help with the subject line
“Subject Access Request.”
Moving Your Personal Information
If we process your data by automated means where you have either
provided us with consent to use your information or where we used the
information to perform a contract with you, you have the right to
request that we send an electronic copy of the personal data we hold
about you to you or another organisation in a structured, commonly
used, and machine-readable format. If you would like us to provide,
move, copy, or transfer your information in this manner, please let us
know by emailing hello@schooly.help.
Deletion of Your Personal Information
You can ask us to delete or remove personal data where there is no
good reason for us to continue processing it. You also have the right to
ask us to delete or remove your personal data where you have
successfully exercised your right to object to processing, where you
have withdrawn consent for us to process it, where we may have
processed your information unlawfully, or where we are required to
erase your personal data to comply with local law. To request that we
delete your personal data please send an email with the subject line
“Personal Data Deletion” to hello@schooly.help.
How You Can Withdraw Your Consent to Us Processing Your Personal
Information
You have the right to withdraw any explicit consent you have given us to
process your personal data at any time. You can change your consent
preferences at any time by updating your account settings or
contacting us at hello@schooly.help.
How You Can Restrict or Object to Our Processing Your Personal
Information
You can ask us to suspend the way we are using your information in
certain scenarios or object to our processing your data where we are
relying on a legitimate interest ground and you feel it impacts on your
fundamental rights and freedoms, or where we are processing your
personal data for direct marketing purposes. In some cases where you
object, we may demonstrate that we have compelling legitimate grounds
to process your information which override your rights and freedoms.
Please note that if you want us to restrict or stop processing your data,
this may impact our ability to provide our services.
Any queries or concerns about the way in which your data is being
used can be sent to hello@schooly.help.
Automated Decision Making and Profiling
To provide you with our services, it is necessary for us to conduct
profiling and automated decision making on your data. This includes
screening applications from prospective tutors, screening user
messages sent on our site, compiling metrics for tutors on behaviours
and activity on our site, monitoring login activity to determine whether
tutor profiles remain active on our site. If you wish to discuss or contest
this decision or request that a person is involved in this automated
decision, please email hello@schooly.help.
How to Contact Us and Request Information
Requests for information about our statement can be emailed to
hello@schooly.help. We keep our statement under regular review.
